Kontron Dispomanager

Kontron Dispomanager Solutions — Kontron Dispomanager Solution

Kontron Dispomanager Overview — Get a complete real-time overview of resources, jobs, and schedules to ensure efficient task allocation and smooth operations.

Kontron Dispomanager Dispatching — Optimize workforce planning with a clear dispatching view that shows all planned and unplanned jobs, skills, and priorities.

Kontron Dispomanager Routes — Plan and optimize technician routes with integrated maps for efficient travel times, reduced costs, and improved customer satisfaction.

Kontron Dispomanager Appointments — Easily propose and schedule appointments with customers directly in the system, offering flexible time slots and transparency.

Kontron Dispomanager SLA Management — Monitor and manage SLAs with clear deadlines for dispatching and job completion to guarantee service quality.

Kontron Dispomanager Alerts — Stay on top of critical issues with real-time alerts for overdue or delayed jobs, ensuring quick response and SLA compliance.

Overview

As a full-service IT provider, Kontron places customer satisfaction at the center of its activities. To make scheduling in the ITSM/ESM sector more efficient, transparent, and flexible, the Dispomanager was developed – a powerful solution based on the USU Service Management platform.

The Kontron FSM Dispatch Platform Dispomanager offers smart, ITIL-compliant control of field service resources. Dispatchers always have a real-time overview of available field service workers, locations, travel times, and job status.

Key Features at a glance:

Live status updates: Overview of ongoing assignments and technician availability
Skill-based dispatching: Automated allocation of the right technician for each task
Smart planning & route optimization: Optimal routes with automatic calculation of travel times – incl. home and work address
Flexible resource management: Display of working hours, on-call shifts & work locations
SLA management & priority display: Always keep critical deadlines and relevant job priorities in view
Intuitive handling: Assign jobs via drag & drop, use filters and mouse-over for quick orientation
Transparency through newsfeed & alerts: Process changes visible immediately

Additional functions:

Planning of incidents, projects, and blockers
Management of different resource types including groupings
Integration with calendar systems (optional)
ESG-ready including logbook & e-car support

Customer benefits:

Increased utilization and efficiency in field service
Transparent management even with complex schedules
Higher customer satisfaction thanks to precise appointment planning
Reduction of downtime and administrative effort

Benefits

More efficient workflows:

Dispomanager optimizes planning and coordination, enabling more targeted work.

Increased productivity:

Optimized use of resources, prioritization, and tracking significantly improve productivity in service ticket handling.

Transparent scheduling:

Clear overview of current status and available resources.

Improved customer & employee satisfaction:

Better planning and control allow technicians to complete tasks on time and reliably.

Better responsiveness:

Real-time updates enable fast reactions to changes and emergencies.

Cost reduction:

Efficient resource use and optimized routes lower costs.

Integration

Kontron Dispomanager provides powerful and seamless integration with USU Service Management. The simple connection is based on REST API, enabling highly efficient integration into the USU solution.

Kontron AG

Kontron Services, part of the technology group Kontron AG, is one of Austria’s leading IT service providers. As an independent system house, Kontron offers a comprehensive one-stop IT service portfolio including IT consulting, data center operations, workplace and POS management. In addition, Kontron provides SAP operations, digital signage solutions, IT product procurement & integration, enterprise service management and document management software solutions, as well as custom software development.