Kontron Mobile App

Kontron Mobile App Home & Job Dashboard — Mobile worker clock in, view their planned, accepted, and in-progress jobs, and manage parts and deployments all in one place.

Kontron Mobile App Standard Job Workflow — Step-by-step guidance for field service workers: from reserved/loaded parts and navigation to job site, through execution and time recording.

Kontron Mobile App Batch Management — Efficiently organize and manage roll-in/roll-out batch jobs with a clear overview of assignments, customers, and job progress.

Overview

As a full-service IT provider, Kontron prioritizes the perfect customer experience. To sustainably meet the high demands for quality and efficiency in the ITSM/ESM sector, the USU service solution has been specifically enhanced – through dedicated functions in the Kontron Mobile App.

With the Kontron Mobile App, you revolutionize your field service management. The ITIL-compliant solution ensures seamless and transparent field operations while taking the productivity of your mobile technicians to the next level – online and offline.

Main functions:

Efficient job processing: Includes GPS navigation and optional real-time location tracking.
Roll-in/Roll-out support: Ideal for mass installations, conversions, or on-site replacements.
Time tracking: Automatic or manual – ensuring full transparency of every work step.
Mobile data capture: Record photos, notes, checklists, and forms directly on-site.
Digital completion: Digital signature for proof of service and automatic creation of delivery documents.
Smart inventory management: QR-/barcode scanning, warehouse assignment, and spare parts tracking – everything at a glance.

Additional features:

Push notifications: Automated alerts for status changes in the job process.
Status feedback: Always up-to-date responses to dispatchers.
Offline-first: Fully functional even without internet access – automatic sync when back online.
Easy login: Access with existing password or via biometrics – no extra account needed.
ESG-compliant: Integrated logbook and e-car support.

Benefits

Improved efficiency:

Faster and more precise job handling with navigation support and automatic time tracking.

Real-time location tracking:

Better coordination and planning through live location data.

Seamless data capture:

Technicians record all relevant data, photos, and documents directly in the app – no paperwork.

Effective spare parts management:

Enhanced inventory control and traceability of spare parts.

Customer friendliness & optimized service processes:

e.g. quick confirmation via digital signature.

Offline functionality boosts flexibility & reliability:

Technicians continue working without internet and sync later.

Kontron AG

Kontron Services, part of technology group Kontron AG, is one of Austria’s leading IT service providers. As an independent system house, Kontron offers a comprehensive IT service portfolio from a single source, including IT consulting, data center operations, workplace and POS management, SAP operations, digital signage solutions, procurement and integration of IT products, enterprise service management and document management software solutions, as well as custom software development.